When operating the screen saver, please make sure you follow the instructions included with the product. Also, please ensure you activate the screen saver. If you manually start the screen saver by clicking the preview button, DON'T MOVE or touch the mouse or keyboard until it starts. See the Setup and Viewing portion of the instructions.

Support FAQs

Our list of answers to the most Frequently Asked Questions, referred to as FAQs, will solve most common problems or answer any questions you may have. Please read this first.

Request Support

Please read all the FAQs on this site first. If you still cannot solve your problem you may submit a technical support request on-line, to be answered by one of our product support engineers.

Telephone Support

Please read all the available FAQs on this site first. If you still cannot solve your problem and do not wish to use the on-line support request form, you may use our free telephone support. Please call 604 266 8084 between 10:00 AM and 4:00 PM Pacific Standard Time (PST), Monday through Friday, holidays excepted.

Please leave us a detailed voice message outlining your problem and include a telephone number and a convenient time for us to return your call.

Return Policy

Our policy is to replace defective discs within 30 days of purchase. If you received a disc that is physically broken, has corrupted data, or is blank, please return both the disc and the package cover to our postal address. Please provide your full postal address, e-mail, telephone number, and the retail store and date of your purchase. The later information helps us improve quality control.